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FAQ
Orders & Shipping
WHAT SHIPPING METHODS ARE AVAILABLE?
We ship nationwide through USPS, using either Ground Shipping or Priority Mail, depending on the weight of your order. Orders over 0.6 pounds are automatically shipped via Priority Mail.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Orders are processed and shipped within 24-48 hours after payment is received. Most orders arrive within 3-4 business days after shipping, depending on your location.
DO YOU PROVIDE TRACKING INFORMATION?
Yes. Once your order ships, a USPS tracking number will be emailed to you so you can follow your package’s journey.
DO YOU SHIP INTERNATIONALLY?
No, at this time we only ship within the United States.
HOW CAN I TRACK MY ORDER?
A USPS tracking number will be sent to you via email once your order ships.
Payment Information
WHAT PAYMENT METHODS ARE ACCEPTED?
We process all payments through PayPal. A PayPal account is not required to order — you can pay using your Visa, MasterCard, American Express, or Discover card directly through PayPal's secure checkout. You can also place an order by phone at (866) 723-0542.
IS BUYING ONLINE SAFE?
Yes. We use secure third-party payment processors like PayPal to handle all transactions. No credit card information is ever stored on our website. Your payment details are fully protected by PayPal's encrypted system.
Orders & Returns
HOW DO I PLACE AN ORDER?
You can place your order online at www.cedargroveherbs.com or by phone at (866) 723-0542.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, an account is not required to place an order. However, creating an account allows you to track previous orders, save your shipping details, and create a wishlist.
WHO DO I CONTACT IF I HAVE QUESTIONS ABOUT MY ORDER?
You can reach us by email at info@cedargroveherbs.com, by phone at (866) 723-0542, or by fax at (866) 707-7773.
HOW CAN I CANCEL OR CHANGE MY ORDER?
If you need to cancel or modify your order, please contact us as soon as possible at sales@cedargroveherbs.com or by phone at (866) 723-0542.
WHAT IS YOUR RETURN POLICY?
We offer a 30-Day Money Back Guarantee. If you are not satisfied with your purchase, contact us within 30 days to arrange a return and receive a full refund.
DO YOU COVER RETURN SHIPPING COSTS?
Yes, if your item arrives damaged, defective, or if you receive the wrong product, we will cover the cost of return shipping. For all other returns, the customer is responsible for return shipping costs.
Product Information
ARE YOUR HERBS ORGANIC?
Yes, we prioritize organic and ethically sourced herbs to ensure quality, potency, and alignment with our holistic values.
DO YOU OFFER HERBAL BLENDS FOR SPECIFIC NEEDS?
Yes! We offer herbal blends designed to support energy work, protection, cleansing, vitality, and spiritual development.
DO YOU PROVIDE EDUCATIONAL CONTENT ABOUT YOUR PRODUCTS?
Absolutely. Explore our CGH News section for in-depth articles and videos on herbalism, energy work, holistic living, and esoteric practices.
WHAT OTHER PRODUCTS DO YOU CARRY?
In addition to herbs, we carry esoteric books, ritual tools, holistic wellness products, and cleansing items to support your spiritual and physical well-being.